Refund Policy.

We aim to be straightforward and fair on refunds. The short version: if we fail to deliver what we committed to, you will be refunded or remedied. If the work was done to spec and you change your mind, you won't be. Your signed Statement of Work (SOW) takes precedence over this policy where the two conflict.

For Services engagements, your signed SOW is the binding contract. This page describes the general default framework we apply where the SOW is silent.

• Milestone-based work: Each milestone is paid on delivery and acceptance. Once a milestone is accepted in writing, the payment for that milestone is non-refundable.
• Retainer engagements: Monthly retainer fees are non-refundable for the month in which they are incurred. Cancellation takes effect at the end of the then-current month on thirty (30) days' notice.
• Fixed-fee projects: If we materially fail to deliver the agreed scope and do not remedy the deficiency within a reasonable period, a proportionate refund of the undelivered portion will be issued.

We will issue a refund (in full or in part, as appropriate) if:

• We fail to deliver the agreed work and do not remedy the failure within a mutually agreed timeframe.
• We materially breach a confidentiality, security, or IP obligation in the SOW or these terms.
• You paid an advance for work that was never started by us.
• Applicable Indian law requires a refund in the specific circumstances.

We will not issue a refund if:

• The work was delivered to the specification in the signed SOW, but the outcome was not what you hoped for due to factors outside our control (e.g. market conditions, model behaviour changes by the provider, your data quality).
• Delays or failures were caused by the client side — late provision of access, data, approvals, or feedback.
• You cancel for convenience after work has already been performed.
• The work falls outside the scope of what was agreed in the SOW.

To request a refund, email contact@royvent.com with subject line: “Refund request — [your project name]”. Include:

• What was agreed (reference your SOW or proposal).
• What was not delivered or what the issue is.
• The amount you believe should be refunded and why.

We will acknowledge within 24 hours, issue a decision within 7 business days, and process any approved refund within 14 business days of agreement.

Each Royvent Product (SaaS, API, or mobile application) has its own refund policy on the product's website. This page does not govern product refunds.

We ask that you contact us at contact@royvent.com before initiating a chargeback with your bank or payment provider. Most issues can be resolved quickly. If you raise a chargeback without first contacting us, we will provide your bank or payment provider with all relevant evidence, including the signed SOW, delivery records, and correspondence.

Refunds are processed net of any taxes, levies, or payment-processor fees that are non-recoverable by Royvent at the time of the refund. GST, if applicable, will be handled in accordance with Indian tax law.